Core Crew provides the operational support that keeps underground coal mines running safely, efficiently, and consistently. Our teams work alongside site operations to strengthen planning, supervision, and execution, helping crews perform to plan, minimise downtime, and maintain compliance in demanding underground environments.
At one of the operations we manage, this approach delivered a 950% increase in coal production within just eight months, a result driven by clear systems, strong leadership, and hands-on operational support.
Backed by deep underground experience, we focus on the people, processes, and performance systems that drive reliable production and sustainable improvement.
Supporting an underground coal operation isn’t just about supplying labour, it’s about building a framework where every role, task, and decision supports safety, production, and long-term operational goals. Our comprehensive, integrated approach connects:
✔ Workforce management with day-to-day operational execution
✔ Production and maintenance with logistics and planning
✔ On-site support with performance monitoring and continuous improvement
By embedding these connections, Core Crew helps operations move from reactive problem-solving to proactive, performance-driven execution, improving consistency, safety, and overall reliability underground.
We provide end-to-end operational support for underground coal mines, including:
Core Crew was engaged to drive operational improvements for an underground coal operation. Our objective was to implement a proven system of work to eliminate variability in daily operations, while leveraging the expertise of the Xenco group to drive targeted improvement initiatives beyond routine activities.
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Our team provided full operational and processing support for the Paste Plant operators during the critical commissioning phase and ramp-up to production. Acting as the client’s representative, our team delivered hands-on operational assistance, trained site personnel, and supported continuous maintenance to ensure a smooth transition into full production.
Read nowOur underground coal operational support services cover every aspect of mine performance — from planning, supervision, and production to maintenance, logistics, and workforce management. We provide on-site teams, proven systems, and structured leadership to ensure safe, efficient, and high-performing operations underground.
We take a hands-on approach to operational improvement, focusing on planning discipline, execution consistency, and team alignment. By integrating our people and systems into your existing operations, we help increase productivity, reduce downtime, and strengthen safety performance. At one of the operations we manage, this approach achieved a 950% increase in coal production within eight months.
Unlike traditional labour hire providers, Core Crew delivers fully managed operational support — not just people. We combine workforce capability with leadership, process structure, and performance management to ensure sustainable results. Our underground teams operate as part of your crew, driving accountability and reliability at every level.
Yes. Our underground coal operational support model is fully scalable. Whether you need targeted improvement projects, additional shift coverage, or complete on-site operational management, we tailor resources and expertise to match your mine’s size, production targets, and operational challenges.
We track outcomes using transparent performance metrics such as output per shift, cost per tonne, maintenance compliance, and equipment utilisation. These metrics give our clients clear visibility into operational gains and return on investment, ensuring Core Crew’s support delivers measurable, lasting impact.
Our team has decades of hands-on experience in underground coal mining, covering production, maintenance, workforce optimisation, and continuous improvement. We’ve delivered operational support across multiple sites in Australia, applying practical, results-driven strategies that enhance safety, increase reliability, and maximise mine performance.
