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Operational Support

Operational Support That Turns Strategy Into Performance

Targeted and Tailored Support for Every Function of Your Operation

Core Crew provides practical, on-site operational support for mining and heavy industry operations. Our teams manage specific processes, functions, or areas on your behalf, delivering structured, outcome-focused solutions that enhance safety, efficiency, and reliability.

Backed by the executive experience of the Xenco Group, we bring decades of operational leadership across underground coal, underground metals, open-cut, and processing environments. Every engagement is tailored to complement your operation, maintain continuity, and ensure measurable performance.

What Our Operational Support Delivers​​​

Targeted Operational Ownership
Core Crew takes responsibility for defined processes or functions to maintain performance, safety, and compliance.

Flexible, Scalable Support
Our teams adapt to the scope of your needs, whether supporting a single function, multiple areas, or specific projects.

Practical, Outcome-Focused Solutions
We focus on delivering tangible results through structured methods that optimise workflows, reduce downtime, and drive results.

Technical & Specialist Expertise
Core Crew provides access to experienced personnel for operational, technical, and project challenges.

Seamless Integration
Teams work alongside your workforce and systems without disruption to your operations.

Performance Oversight & Reporting
We monitor metrics, and complete comprehensive reporting for visibility, accountability, and continuous improvement.

Contact our Leadership Team
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Our Services

Core Crew delivers structured operational support across operational, technical, and infrastructure functions:

PROCESS & FUNCTION MANAGEMENT

Management of specific operational processes or functional areas, using structured systems to maintain efficiency and continuity.

TECHNICAL & SPECIALIST SUPPORT

Skilled personnel to support maintenance, projects, infrastructure, equipment management, and specialist operational tasks.

CONVEYOR & MATERIAL HANDLING SOLUTIONS

End-to-end management of material transfer systems, including installation, relocation, and maintenance to maximise throughput and minimise downtime.

​​VENTILATION & SITE SERVICES

Support for ventilation systems, site infrastructure, audits, design input, and operational monitoring.

​​EQUIPMENT & ASSET SUPPORT

Provision, maintenance, and readiness of operational equipment and assets to ensure tools and machinery are reliable and available.

​​SUPPLEMENTARY WORKFORCE SUPPORT

Deployment of skilled teams for defined operational areas, short-term projects, or specialist tasks, providing flexible support without disrupting broader operations.

DOWNLOAD OUR CAPABILITY STATEMENT

FAQs

1) What is operational support in mining?

Operational support in mining involves managing or assisting specific processes, functions, or areas within a mine. Core Crew provides on-site operational support across Australian mining operations, ensuring every task is completed safely, efficiently, and in line with site objectives.

2) What does Core Crew’s operational support include?

Our operational support covers process management, technical services, equipment maintenance, site infrastructure, and specialist project support. We take responsibility for defined operational areas, ensuring they run smoothly and meet your production and compliance targets.

3) What types of mines does Core Crew support?

Core Crew delivers operational support across all mine types in Australia, including underground coal, underground metals, and open-cut operations. Our teams adapt to each environment, providing structured support that aligns with your site’s systems, standards, and objectives.

4) Can Core Crew manage a specific part of our mine operation?

Yes. We specialise in managing individual processes or operational functions, such as material handling, maintenance programs, or ventilation systems. Our teams can operate independently or work alongside your existing workforce to maintain productivity and site continuity.

5) How quickly can Core Crew deploy operational support teams to site?

We maintain a network of qualified mining professionals ready for deployment across Australia. Depending on your site’s onboarding and compliance requirements, teams can typically be mobilised within days, ensuring minimal disruption to operations.

Request a call back

Our team will be in touch to explore how we can support your operation.

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Case Studies

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OPERATIONAL MANAGEMENT SUPPORT

Core Crew was engaged by a Queensland open-cut mine to manage mining, processing, and logistics services for a safe and efficient restart of operations. Our objective was to successfully relaunch the site, prioritising safety and operational excellence, to support the mine’s readiness for sale.

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OPERATIONAL & PROCESSING SUPPORT

Our team provided full operational and processing support for the Paste Plant operators during the critical commissioning phase and ramp-up to production. Acting as the client’s representative, our team delivered hands-on operational assistance, trained site personnel, and supported continuous maintenance to ensure a smooth transition into full production.

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OPERATIONAL IMPROVEMENT | Whole Of Mine

Core Crew was engaged to drive operational improvements for an underground coal operation. Our objective was to implement a proven system of work to eliminate variability in daily operations, while leveraging the expertise of the Xenco group to drive targeted improvement initiatives beyond routine activities.

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SKILLSTART WORKFORCE DEVELOPMENT

Core Crew was engaged to manage a longstanding underground coal operation. Due to tightness across the employment market and to improve outcomes for the operations, we decided to implement a shift in our workforce through the engagement of inexperienced workers.

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